• Develop and maintain strong relationships with key clients to understand their business needs and objectives
• Act as the main point of contact for assigned accounts
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development
• Create and execute strategic account plans to achieve sales targets
• Negotiate contracts, pricing, and commercial terms with clients
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends, competitor activities, and customer feedback
• Prepare regular reports on account performance, sales forecasts, and pipeline
• Resolve client issues promptly to maintain high levels of customer satisfaction
• Ensure compliance with company policies and local regulations in Malaysia