Associate Account Manager II - Large Group Sales
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Before you apply
LocationPortland, OR, US
Work modehybrid
Typefull-time
SeniorityMid
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Works with others within work team to obtain and share basic information
Listens and addresses performance feedback; provides feedback to team members
Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them
Adapts to change, challenges, and feedback with moderate guidance
Responds to the needs of others to support completion of routine work tasks
Follows detailed, daily instructions to complete routine tasks with moderate supervision
Collaborates with others within ones team to address routine and some non-routine task issues
Communicates status and escalates more complex issues
Adheres to established priorities, deadlines, and expectations
Identifies and speaks up for improvement opportunities within ones team
Supports a positive customer experience and market turnaround expectations
Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels
Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels
Residency required in the primary location: 500 NE Multnomah St., Portland, Oregon 97232
Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente's Authorized States Policy
Employees may be required to travel to a Kaiser Permanente or customer site
Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 500 NE Multnomah St., Portland, Oregon 97232
Job Summary:
Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.
Essential Responsibilities:
•
Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
•
Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
•
Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.