Claims Analyst - Remote
SalaryNo pay range posted
LocationUSA, California, Remote
Work moderemote · United States
Typefull-time
SeniorityMid
Company size10,000+ people
PostedSep 29, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Investigate, analyze, and respond to complex or escalated claims and complaints
Conduct comprehensive claim investigations by reviewing claim histories, customer communications, service records, contractor findings, contract terms, applicable policies, and other relevant documentation
Analyze home warranty contract provisions and determine whether coverage decisions and claim handling are consistent with applicable contract terms
Investigate liability complaints involving alleged property damage, contractor actions, or other potential liability involving First American
Work directly with independent service providers, insurance carriers, general liability representatives, internal departments, and other parties to investigate and resolve liability related matters
Prepare comprehensive written responses to customers, attorneys, regulatory agencies, consumer organizations, and other external parties
Investigate and respond to subrogation demands and coordinate with appropriate internal and external parties as necessary
Represent the company in small claims court proceedings when required, including preparing case documentation and presenting the company's position
Maintain working knowledge of applicable state regulatory requirements governing home warranty claims and complaint handling and apply those requirements to assigned matters
Communicate and negotiate professionally with customers, attorneys, contractors, insurance representatives, regulators, and other external parties
Maintain accurate and complete documentation of investigations, findings, communications, decisions, and resolutions
Develop and maintain a working understanding of residential systems and appliances sufficient to evaluate contractor diagnoses, repair recommendations, and claim-related technical information
Strong analytical judgment and attention to detail
Professional communication skills and ability to independently manage sensitive and complex matters
Who We Are
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Claims Analyst is responsible for investigating, analyzing, and responding to complex and escalated claims and complaints involving First American Home Warranty. This position handles matters received from consumers, regulatory agencies, attorneys, consumer advocacy organizations, and other external sources.
The Claims Analyst conducts detailed investigations, reviews applicable contract terms and regulatory requirements, evaluates potential company responsibility and exposure, and prepares clear, well supported written responses. The position requires strong analytical judgment, attention to detail, professional communication skills, and the ability to independently manage sensitive and complex matters.
What You’ll Do:
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Investigate, analyze, and respond to complex or escalated claims and complaints, including matters received from: Better Business Bureau (BBB), State regulatory and consumer protection agencies, Attorneys and other legal representatives, Letters of intent, demand letters, pre-litigation correspondence, Consumer review and complaint platforms, and Executive or other high-level escalations.
•
Conduct comprehensive claim investigations by reviewing claim histories, customer communications, service records, contractor findings, contract terms, applicable policies, and other relevant documentation.
•
Analyze home warranty contract provisions and determine whether coverage decisions and claim handling are consistent with applicable contract terms.
•
Investigate liability complaints involving alleged property damage, contractor actions, or other potential liability involving First American.
•
Work directly with independent service providers, insurance carriers, general liability representatives, internal departments, and other parties to investigate and resolve liability related matters.
•
Prepare comprehensive written responses to customers, attorneys, regulatory agencies, consumer organizations, and other external parties.
•
Investigate and respond to subrogation demands and coordinate with appropriate internal and external parties as necessary.
•
Represent the company in small claims court proceedings when required, including preparing case documentation and presenting the company’s position. Travel may be required.
•
Maintain working knowledge of applicable state regulatory requirements governing home warranty claims and complaint handling and apply those requirements to assigned matters.
•
Communicate and negotiate professionally with customers, attorneys, contractors, insurance representatives, regulators, and other external parties.
•
Maintain accurate and complete documentation of investigations, findings, communications, decisions, and resolutions.
•
Develop and maintain a working understanding of residential systems and appliances sufficient to evaluate contractor diagnoses, repair recommendations, and claim-related technical information. Training will be provided.
•
Perform other duties and special projects as assigned.