Full Time | Global Services & Support | Austin, Texas
Reporting to the Senior Vice President of Global Services and Support, the Director, Product Learning & Development is the executive architect of Apptronik’s global learning and knowledge strategy. Reporting directly to the SVP of Global Services & Support, you are responsible for building the end-to-end education ecosystem that transforms complex robotics technology into accessible, scalable expertise for our global workforce, partners, and customers.
This is a high-impact “builder” role for a seasoned leader who understands that successful robotics integration requires far more than just mechanical knowledge. You will create and lead a world-class team to build an engine for Operational & Launch Readiness, ensuring that everyone in the Apptronik ecosystem, from our internal support engineers to our customers’ robot supervisors and global partners, possesses the product mastery, change-management literacy, and deep understanding of the customer-transformation journey required to succeed.
You will build the definitive library and knowledge-based learning ecosystem that drives customer confidence, accelerates product adoption, and creates passionate brand advocates. Your team is responsible for architecting persona-based learning pathways and competency frameworks for every individual who interacts with, monitors, or manages our robotic solutions.
In Global Services & Support, we don’t just “fix things”. We deliver confidence, at scale.
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Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
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The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the “messy reality” of the field and our internal ambitions, building trust across departments to ensure a unified effort.
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Operational Evolution: You don’t just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly “improve the system.”
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Dynamic Adaptability: You thrive in a “small-team” environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
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The Culture Catalyst: You are the person everyone wants on their project team. You bring a “solution-first” energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself.