Field Service Engineer 2 - San Francisco, CA - 1st Shift
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Before you apply
SalaryNo pay range posted
LocationRemote; San Francisco
Work modeon-site
Typefull-time
SenioritySenior
Experience4+ yrs
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment or high school diploma/GED and 6 years of relevant experience
Must have and maintain a valid Driver's License
Experience with Web applications as well as Microsoft suite of products
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Experience with Mammography and X-Ray
Legal authorization to work in the U.S. is required
Skills
Microsoft suite
Job Description Summary
The Senior Field Service Engineer performs on time and accurate preventative maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.
About the company
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
This role would be supporting the San Francisco Bay Area/South Bay supporting first shift, hours would be 8 AM PT to 5 PM PT, Monday to Friday. We are looking for candidates with experience working with Mammography and X-Ray.
Responsibilities:
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Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
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Perform troubleshooting, service repairs and installations of moderate complexity.
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Lead communications with customers and serve as escalation point for customer related concerns, including installations.
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Own customer issues from dispatch or identification of issue to resolution.
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Proactively engage with other team members to ensure appropriate solution for the customer.
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Leads installations, validations, maintenance, and service repair needs on designated equipment.
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Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
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Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
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Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts.
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Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
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Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.
Qualifications/Technical Requirements:
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Educational and Technical Requirements: Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment or high school diploma/GED and 6 years of relevant experience
•
Must have and maintain a valid Driver’s License.
•
Experience with Web applications as well as Microsoft suite of products.
•
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
•
Ability to be available after hours and/or work a rotating on-call schedule including weekends.
•
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.