Responsibilities:
• Design, build, and maintain resilient, secure, and highly available infrastructure for all SaaS and Hosted services on GCP to meet established SLAs
• Design and manage secure, scalable GCP network architecture — including VPC design, VPC peering, shared VPC, Cloud Interconnect/VPN, Cloud NAT, firewall rules, and DNS
• Automate deployment pipelines, monitoring, alerting, and incident response using modern CI/CD and GitOps practices
• Monitor site stability and performance using GCP-native observability tooling (Cloud Monitoring, Cloud Logging, Error Reporting) and troubleshoot issues across the stack
• Scale infrastructure to meet rapidly increasing demand using GCP autoscaling, load balancing, and cost-optimization best practices
• Own end-to-end operational responsibility for all customer-facing SaaS and Hosted environments, including availability, performance, and change management
• Manage cross-functional requirements working with Engineering, Product, Services, and other departments
• Collaborate with developers to bring new features and services into production via containerized, Kubernetes-native deployment patterns
• Develop and improve operational practices, runbooks, and procedures — using AI and LLM tools to accelerate automation, generate scripts, diagnose incidents, and improve documentation quality
• Proactively meet standards for information security and compliance, such as ISO, SOX, SSAE 16, etc.