· Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance hospital image.
· Demonstrates positive professional customer service in all patient, staff, and visitor contacts
· Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.
· Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
· Participates in staff development activities and orientation as requested.
· Proactively acts as patient advocate, responding to and working to resolve patient concerns.
· Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
· Operation of various office machines (i.e. fax, copier, phone, and computer).
· Participates effectively as a team member in the hospital
. Licensed Physical Therapist:
· Performs evaluations and treatments to a diverse population in a variety of settings (based on assignment) and completes supporting documentation according to hospital policy.
· Appropriately establishes and reviews: plan of care, goals and priorities with team (including patient/family), treatment in response to changing patient needs, educational needs of patient/caregivers, and discharge plan/follow-up care needs.
· Complies with department, hospital, and regulatory agency guidelines with respect to ethics, legal issues and supervisory relationships. Demonstrates professional accountability per the APTA Code of Ethics and Standards of Practice.
· Demonstrates appropriate and effective written, verbal, and non-verbal communication with team members through the continuum of care.
· Communicates with referring physician regarding patient treatment plan, progress and outcome of therapy.
· Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.