Primary Duties & Responsibilities:
Clinical Leadership & Patient Care
· Oversee daily clinical operations of the infusion suite and nursing workflows
· Ensures adherence to oncology standards (ONS guidelines, chemotherapy safety, hazardous drug handling)
· Monitors treatment plan accuracy, MAR completeness, and documentation integrity
· Serves as escalation point for clinical concerns, adverse events, and complex patient scenarios
· Promotes a culture of safety, accountability, and evidence-based practice
Operations & Workflow Management
· Coordinates daily staffing assignments and patient flow to optimize chair utilization and minimize delays
· Ensures end-of-day processes are completed (e.g., MAR reconciliation, charge capture readiness, documentation completion)
· Oversees treatment plan workflows, including coordination with authorization and pharmacy teams
· Identifies and addresses workflow gaps impacting patient care, throughput, or revenue cycle performance
· Supports implementation of new programs, protocols, and clinical initiatives
Staff Supervision & Development
· Provides direct supervision, coaching, and mentorship to nursing staff (RNs, LPNs, MAs as applicable)
· Ensures appropriate onboarding, orientation, and competency validation for nursing staff
· Monitors staff performance and adherence to scope of practice and clinical protocols
· Addresses performance concerns in collaboration with leadership (verbal coaching, corrective action, PIPs as needed)
· Identifies staffing needs and participates in recruitment, interviewing, and hiring
Care Coordination & Patient Experience
· Ensures effective coordination of care across the multidisciplinary team (providers, navigation, pharmacy, RCM)
· Promotes high-quality patient education, including chemotherapy/immunotherapy teaching (preferably in-person when appropriate)
· Monitors patient communication workflows (triage, callbacks, inbox management)
· Ensures timely follow-up and continuity of care
Leadership & Team Development
· Serves as liaison between nursing staff, providers, and practice leadership
· Participates in leadership meetings, contributing to operational and clinical strategy
· Collaborate with pharmacy, supply chain, and administrative teams to ensure resource availability and operational readiness
· Maintains compliance with regulatory, accreditation, and safety standards
· Supports quality improvement initiatives and participates in audits (documentation, chemotherapy safety, billing readiness)
· Ensures accurate and timely documentation in the EMR
· Tracks and addresses trends in errors, near misses, or workflow breakdowns