Vice President, Client Operations
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Before you apply
LocationHouston, TX, United States
Work modehybrid
Typefull-time
SeniorityVP
Experience8–10 yrs
DepartmentCorporate Trust
Company size10,000+ people
First seenNov 7, 2026 · 13h ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business, Finance, or related field
Typically 8-10 years of experience in corporate trust or Client facing role and good understanding of wires, payments and custody operations
Excellent verbal and written communication skills, with proven ability to manage client relationships professionally
Strong analytical and problem-solving skills with high attention to detail
Ability to work under pressure, manage multiple priorities, and meet strict deadlines
Proficiency in MS Office (Excel, Outlook)
Advanced degree or professional certifications in finance or business administration
Preferred working knowledge of wire payment processing (domestic and cross-border)
Good understanding of SWIFT messaging standards (MT/MX message types used in payments and securities settlement)
Hands-on experience with bond market settlement processes (fixed income trade lifecycle, corporate actions, fails/claims)
Practical exposure to syndicate loan operations (drawdowns, rollovers, agency servicing)
Familiarity with custody/settlement platforms
Skills
MS Office
Excel
Outlook
SWIFT
About the role
We’re seeking a future team member for the role of Vice President, Client Operations - Corporate Trust and Custody Services to join our Corporate Trust team. This role is located in Pittsburgh, PA
Responsibilities
In this role, you’ll make an impact in the following ways:
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Lead the Client on day-to-day Client facing Custody operations
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Be an escalation contact for the team and help in resolving various issues and bringing teams together to get optimized solution on Client queries
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Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
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Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
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Serve as the primary contact for assigned institutional clients, managing day-to-day custody deal servicing and query resolution
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Process, review, and monitor wire payments and cash movements, ensuring accuracy and timely execution
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Interpret, generate, and troubleshoot SWIFT messages (MT/MX formats, including MT540–MT548, MT202/MT103) related to trade settlement and cash/securities movements
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Coordinate with internal teams to ensure timely trade settlement, monitoring cash and par (position) break performance and driving resolution of outstanding breaks
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Support bond market settlement activities, including trade matching, fails management, and coupon/redemption processing
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Coordinate with the internal tax team and clients to ensure all portfolios are fully tax documented and compliant
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Coordinate between clients and internal operations teams to research, track, and resolve all client queries within SLA
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Maintain strong working relationships with clients, counterparties, and correspondent banks
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Prepare client reporting, respond to inquiries, and escalate issues appropriately to ensure SLA adherence
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Identify process improvement opportunities and support automation/efficiency initiatives
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Ensure all activities comply with internal controls, regulatory requirements, and audit standards
Requirements
To be successful in this role, we’re seeking the following:
•
Bachelor’s degree in Business, Finance, or related field required.
•
Advanced degree or professional certifications in finance or business administration preferred.
•
Typically 8-10 years of experience in corporate trust or Client facing role and good understating of wires, payments and custody operations
•
Preferred working knowledge of wire payment processing (domestic and cross-border)
•
Good understanding of SWIFT messaging standards (MT/MX message types used in payments and securities settlement)
•
Hands-on experience with bond market settlement processes (fixed income trade lifecycle, corporate actions, fails/claims)
•
Practical exposure to syndicate loan operations (drawdowns, rollovers, agency servicing)
•
Excellent verbal and written communication skills, with proven ability to manage client relationships professionally
•
Strong analytical and problem-solving skills with high attention to detail
•
Ability to work under pressure, manage multiple priorities, and meet strict deadlines
•
Proficiency in MS Office (Excel, Outlook); familiarity with custody/settlement platforms is a plus
About the company
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.