Hey, I’m Bishop, Head of Customer Experience at Wonderly.
I started in FP&A, realized I wanted to be in the middle of building something instead of analyzing it from the outside, and ended up here.
I’m hiring early-career generalists. People I can point at any operational problem and trust to figure it out. The role I’m hiring for is the role I would have killed for at 22.
We need generalists. People we can point at any operational problem at Wonderly and trust to figure it out.
Right now, that means a lot of customer-facing work — talking to service business owners, getting them set up, watching their numbers, intervening when something’s off. We’re growing fast and that’s where the most leverage is this month.
Next month it could be different. Could be cleaning up our recruiting funnel. Building internal tooling so the team moves faster. Standing up a new vendor. Fixing a data problem. Redesigning a broken process. Whatever the highest-leverage problem is at the time.
You won’t have a fixed scope. You’ll have a fixed bar: own the problem, ship a solution, move to the next one.
The work is hands-on. You’ll write SQL when you need data. You’ll get on the phone when you need answers. You’ll build a spreadsheet, a doc, a script, a process — whatever the situation requires. You’re not above any of it.
If you want a defined function and a clear job description, this isn’t it. If you want a role where you’ll have done five different things by the end of your first quarter and gotten dramatically better at all of them, apply.
What Makes This Role Different
Most early-career roles are narrow. You join a function, you learn that function, you get good at one thing.
This role is the opposite. You’ll get exposure to every part of the company in your first six months — sales, customer ops, recruiting, finance ops, product, marketing — by being the person who steps in when each one breaks.
The career trajectory is wide. Generalists at fast companies become founders, COOs, heads of ops, chiefs of staff to executives. You’ll get there faster here than anywhere else.