Customer Service Specialist (f/m/d)
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Before you apply
LocationPinerolo
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedNov 1, 2026 · 3d ago
Verified live16h ago
At a glanceSummarised by Seekless from the posting.
Conducts order validations and entries
Confirms customer order receipt, creation, and delivery
Monitor and tracks order statuses and manages claim cases and returns
Provides clear and consistent communication between and with customers and internal production
Serves as the primary contact for customers, including cases of issues or escalation
Supports transfer projects and process improvement initiatives
Handles routine maintenance of the Master Data System
Bachelor's Degree in Language or Economic Field
Fluent-level English and German
Advanced degree preferred or compensating years of experience
Specified years of customer service experience is a plus
SAP experience is a plus
French is a plus
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion
Skills
SAP
Working at Freudenberg: We will wow your world!
Responsibilities:
•
Conducts order validations and entries.
•
Confirms customer order receipt, creation, and delivery.
•
Monitor and tracks order statuses and manages claim cases and returns.
•
Provides clear and consistent communication between and with customers and internal production.
•
Serves as the primary contact for customers, including cases of issues or escalation.
•
Supports transfer projects and process improvement initiatives.
•
Handles routine maintenance of the Master Data System.
Qualifications:
•
Bachelor’s Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
•
Specified years of customer service experience is a plus.
•
SAP experience is a plus.
•
Fluent-level English and German. French is a plus.
Legal
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.