We are looking for a detailâoriented professional to ensure smooth daily financial operations through reconciliations, transaction monitoring, and chargeback handling. In this role, you will investigate and escalate discrepancies and alerts, collaborate with internal teams, and support compliance with operational and AML/CTF requirements.
The Employeeâs duties of employment are:
⢠Ensuring that DRTs are locked in a consistent and timely manner and in line with DRT Procedures;
⢠Bank systems daily verification and reconciliation for all currencies in all countries;
⢠Internal systems daily verification and reconciliation of operational items;
⢠Tracking, monitoring, and escalation of JIRA tickets impacting daily operational activities;
⢠Card transactions monitoring;
⢠Building and preparing system reconciliation reports, and internal and external reports as per request;
⢠Investigations of differences that may occur after the reconciliation;
⢠Ensure the escalation and follow-up for the provided elements pending investigations;
⢠Ensure proper policies and procedures are being used within the department;
⢠Keeping records as required;
⢠Sharing knowledge and experience with other team members and providing support as and when needed.
⢠Chargebacks handling;
⢠Reviewing of alerts generated by the Bankâs Transaction Monitoring and Screening systems and outcome decisions, including escalation to the second-line AFC Compliance Team;
⢠Assessment of customersâ historical account activity to establish baseline behavior and detect suspicious/anomalous activity;
⢠Liaising with the Bankâs Customer Service and Payments Teams as necessary to close open alerts;
⢠Assessment of transactional supporting documentation to determine congruence with the customersâ known profile;
⢠Providing quality control on closed alerts;
⢠Drafting reports to the MLRO on any identified or suspected ML/TF activity;