At a glanceSummarised by Seekless from the posting.
Must have15
Delivers exceptional customer service and develops long-term relationships
Aware of CRM targets and actively engages to reach them
Implements personalised reach-out campaigns and uses clienteling tools
Captures client data and notes qualitative information
Knows portfolio of customers, especially VVICs and VICs
Offers excellent customer service and delivers strong business performance
Uses all omnichannel services available to grow sales
Aware of store and individual sales and KPIs targets and engages to reach them
Completes trainings and participates in commercial activities
Works to achieve given sales, KPIs and CRM targets
Aware of local trading environment and competitors' activities
Ensures impeccable store environment, BOH and grooming
Proactively informs SM/ASM of any structural repair needed
Implements guidelines related to store and BOH Management and participates in inventories
Supports after sales clients and ensures impeccable after sales service
Eligibility1
Complies with established Richemont policies and standards
About the company
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
About the role
A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
Responsibilities
A Chloe STYLIST is:
1. A Client Relationship Owner
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Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
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Is aware of CRM targets and actively engages in all actions to reach them.
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Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
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Consistently captures client data and takes notes of all qualitative information.
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Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
2. An Omnichannel Business Partner
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Has at heart to offer excellent customer service and delivers strong business performance.
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Uses all omnichannel services available to grow sales.
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Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
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Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
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Consistently works to achieve given sales, KPIs and CRM targets.
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Is aware of local trading environment and competitors’ activities.
3. An Operations Excellence Supporter
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Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
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Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
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Implements all guidelines related to store and BOH Management and participates in inventories.
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Supports after sales clients and follows up to ensure impeccable after sales service.
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Complies with established Richemont policies and standards.
Requirements
We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.