Program & Project Delivery
• Lead end-to-end delivery of strategic payments programs, including product launches, platform migrations, FinTech integrations, and regulatory compliance initiatives.
• Develop and maintain comprehensive project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and status dashboards for executive and working-group audiences.
• Drive project execution through structured agile/hybrid delivery frameworks, adapting methodology to fit the complexity and compliance requirements of payments projects.
• Manage project budgets, resource planning, and vendor contracts in collaboration with Finance and Procurement.
• Proactively identify schedule risks and develop mitigation strategies; escalate blockers with clear recommended paths to resolution.
Payments Domain Leadership
• Apply deep knowledge of the payments ecosystem to shape project scope, anticipate integration challenges, and guide technical teams through payments-specific complexity.
• Serve as the internal subject matter authority on payment rails and schemes including Visa, Mastercard, American Express, NACHA/ACH, RTP, FedNow, SWIFT, and emerging real-time networks.
• Partner with Product and Technology to define acceptance criteria for payment flows, ensuring compliance with network rules, regulatory requirements (PCI-DSS, Reg E, PSD2, NACHA Operating Rules), and security standards.
• Champion best practices in payments security, fraud mitigation, tokenization, and authentication (3DS, biometrics) throughout the project lifecycle.
Stakeholder Management & Communication
• Build trusted relationships with senior stakeholders across Product, Technology, Risk, Compliance, Finance, and external partners.
• Facilitate and lead cross-functional steering committees, working groups, and executive readouts — distilling complex technical and regulatory issues into clear decisions and actions.
• Produce high-quality written communications including project charters, executive briefings, business cases, and post-implementation reviews.
• Act as the primary point of contact for third-party payment partners and vendors during integration and certification phases.
Process Improvement & Governance
• Define and continuously improve PMO standards, playbooks, and governance frameworks specific to payments programs.
• Conduct post-mortem reviews and embed lessons learned into future project planning and team capability building.
• Support the development of junior project managers through mentorship, coaching, and structured knowledge sharing.
• Contribute to strategic planning cycles by helping translate business objectives into executable roadmaps and investment cases.