CDD - Client Engagement Manager (H/F)
LocationPARIS
Work modeon-site
Typetemporary
SenioritySenior
Company size10,000+ people
PostedJul 8, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Define and lead global clienteling strategy
Drive client retention and customer lifetime value
Leverage client data to identify growth opportunities
Monitor key client metrics related to acquisition and client lifetime value
Partner with Data and Analytics teams to enhance client data quality, governance, and utilization
Define new client segmentation framework and associated engagement plans
Define personas in collaboration with Communication team
Develop personalized engagement journeys throughout the client lifecycle
Oversee outreach strategies, client activation programs, and personalized communication initiatives
Lead newsletter strategy in collaboration with key stakeholders
Ensure global consistency while allowing for relevant local market adaptations
Drive adoption of Clienteling and promote a strong client-centric culture across retail teams worldwide
Define Clienteling standards, methodologies, and operational guidelines
Partner with Retail Excellence and Learning teams to develop training programs and capability-building initiatives
Support regional teams in achieving Clienteling objectives and performance targets
Act as the business owner for Clienteling and CRM platforms
Identify and lead technological enhancements that improve both client experience and team productivity
Collaborate with Richemont teams & IT on omnichannel transformation projects
Lead the design and global rollout of the Maison’s NPS & NSS program, transforming Client feedback into continuous in-store client experience improvements
Define Clienteling targets and performance dashboards
Track regional performance and identify opportunities for continuous improvement
Measure the ROI and business impact of Clienteling initiatives
Present performance insights, recommendations, and strategic updates to the commercial team and CODIR
Management of the team: 1 permanent role, 1 apprentice, 1 intern and external partners
Own the Clienteling team’s operating budget
About the company
Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.
CDD - CLIENT ENGAGEMENT MANAGER
OVERVIEW
To support the company growth strategy, the Client Engagement Manager is responsible for defining and leading the global Clienteling strategy, driving client retention, customer lifetime value, and excellence in Client Engagement across all touchpoints.
This strategic and hands-on leadership role aims to position Clienteling as a key growth driver by fostering a strong client-centric culture, implementing best-in-class tools and processes, and delivering highly personalized experiences aligned with the Maison’s DNA.
The Client Engagement Manager will work closely with the Head of VIC, Retail, Marketing, E-commerce, CRC, Merchandising, and regional teams to ensure a consistent and impactful Clienteling approach worldwide.
KEY RESPONSIBILITIES
Define and Lead the Global Clienteling Strategy
•
Develop and implement the Maison’s global Clienteling vision in line with business growth objectives
•
Establish Client Engagement standards and best practices across all markets
•
Build and execute 3YP roadmap focused on client retention, loyalty, and customer lifetime value
Drive Client Knowledge and Insights
•
Leverage client data to identify growth opportunities
•
Monitor key client metrics related to acquisition and client lifetime value
•
Partner with Data and Analytics teams to enhance client data quality, governance, and utilization
•
Define new client segmentation framework and associated engagement plans
•
Define personas in collaboration with Communication team
Develop Clienteling and Engagement Programs
•
Develop personalized engagement journeys throughout the client lifecycle
•
Oversee outreach strategies, client activation programs, and personalized communication initiatives tailored to client segments
•
Lead newsletter strategy in collaboration with key stakeholders
•
Ensure global consistency while allowing for relevant local market adaptations
Foster Retail Excellence and Field Adoption
•
Drive adoption of Clienteling and promote a strong client-centric culture across retail teams worldwide
•
Define Clienteling standards, methodologies, and operational guidelines
•
Partner with Retail Excellence and Learning teams to develop training programs and capability-building initiatives
•
Support regional teams in achieving Clienteling objectives and performance targets
Lead Clienteling Tools and Innovation
•
Act as the business owner for Clienteling and CRM platforms
•
Identify and lead technological enhancements that improve both client experience and team productivity
•
Collaborate with Richemont teams & IT on omnichannel transformation projects
•
Lead the design and global rollout of the Maison’s NPS & NSS program, transforming Client feedback into continuous in-store client experience improvements
Monitor and Drive Performance
•
Define Clienteling targets and performance dashboards
•
Track regional performance and identify opportunities for continuous improvement
•
Measure the ROI and business impact of Clienteling initiatives
•
Present performance insights, recommendations, and strategic updates to the commercial team and CODIR
Team management
•
Management of the team: 1 permanent role, 1 apprentice, 1 intern and external partners
•
Own the Clienteling team’s operating budget