Strategic Customer Leadership
· Own a portfolio of strategic enterprise accounts across EMEA.
· Build trusted relationships with C-level stakeholders.
· Develop and execute customer success plans.
· Drive executive-level engagement and governance programs.
Customer Adoption & Value Realization
· Ensure customers achieve targeted outcomes.
· Expand platform utilization and use cases.
· Establish success metrics and value realization reporting.
· Drive renewals, expansion and NRR.
· Identify risks and mitigation plans.
· Increase customer advocacy and adoption.
· Present outcomes and recommendations.
· Build executive stakeholder relationships.
Cross-Functional Collaboration
· Act as voice of customer.
· Coordinate critical issue resolution.
· Provide product and service insights.
· Develop reference accounts.
· Support webinars, case studies and events.
· Foster customer communities.