Technical Support Analyst (English Speaking Student)
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Before you apply
LocationDebrecen, Hajdú-Bihar, Hungary
SeniorityEntry
DepartmentHUN
Company size10,000+ people
PostedOct 29, 2026 · 6d ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
High school diploma
Proven working experience in BPO and/or Customer Service environment
Excellent English language skills
Strong knowledge of Microsoft Office products
Affinity to electronics and technology
Activate student status
Skills
Microsoft Office
About the role
We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.
Your tasks would be:
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Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
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Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
•
Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
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Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
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Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
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Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
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Coordinate with relevant departments to resolve service-related issues in line with company processes;
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Maintain strict compliance with data privacy and security policies;
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Foster positive and professional communication with customers, team members, and business partners.
Requirements
•
High school diploma;
•
Proven working experience in BPO and/or Customer Service environment;
•
Excellent English language skills;
•
Strong knowledge of Microsoft Office products;
•
Affinity to electronics and technology;
•
Activate student status.
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