Operational Accountabilities: • Oversees the accuracy of the data entry of demographic and insurance information obtained by staff for patient registration. • Investigate errors, develop processes and/ or lead changes in the workflow process; and/or, implement solutions to encountered problems. • Monitors accuracy of scheduling functions, provider templates and makes recommendations on template changes to best utilize providers time, while ensuring patient satisfaction. • Manage assigned team processes and workflow to ensure financial clearance of assigned accounts that minimize patient disruption of services. Enforces established policies and procedures, including work rules, safety procedures, confidentiality standards, JCAHO standards and CMS standards. • Oversees work queues and reports to ensure accurate and timely registration, scheduling and claims submission. • Maintains a solid understanding and knowledge of payer requirements, registration and scheduling workflows, as well as referral requirements to ensure staff follows established procedures to maximize reimbursement. • Tracks common issues and provide training to staff to prevent the issue from reoccurring. • Gather and analyze departmental and program specific productivity and quality of service statistics. • Work collaboratively with health counterparts, Patient Financial Services, and other departments on issues relating to patient registration, scheduling, patient flow, insurance verification, referrals and reimbursement issues. • Represent the department in meetings and on committees relating to these issues. Represents team in meetings with clinical areas to drive performance and outcomes • Serve as the knowledge expert and information source for staff. Keep abreast of insurance, referral, and billing requirements. • Request system enhancements as needed to facilitate accurate registration and scheduling. • Serve as an escalation point for patient issues and questions. Assist staff with complex and disgruntled patient situations requiring intervention from a higher authority. Escalates matters and interface with leadership as needed. Steps in to assist with backlog as needed to model excellence in service. • Participate in process improvement teams as assigned. Assist with application implementation, upgrades, enhancements, and usability testing. Participate and assist with strategic planning to address volume growth, change, gaps in coverage, underperformance, lapse in turnaround times and other financial barriers that impede prompt service. • Provide information for budget preparation.