Onsite Technician - Term Time
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Before you apply
LocationStafford
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments
Provide technical advice, guidance, and solutions within educational environments
Conduct onsite visits to provide support to customers face to face
Manage incidents, service requests, changes, and technical issues through to resolution
Maintain regular communication with customers, providing timely updates and clear expectations
Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services
Assist schools with ICT Audits, planning, and refresh programmes
Support customer environments to align with DFE Guidelines
Produce and maintain accurate technical documentation for schools, and site records
Work collaboratively with internal support teams to ensure smooth delivery and transition of services
Skills
servers
workstations
networking
wireless systems
cloud services
About the role
We are looking for a motivated and customer-focused ICT Support Technician to join our technician team.
This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.
The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.
Job title:
Onsite Technician - Term Time
Job Description:
We are looking for a motivated and customer-focused ICT Support Technician to join our technician team, supporting the Stafford region.
This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.
The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.
Responsibilities
•
Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments.
•
Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required.
•
Conduct onsite visits to provide support to our customers face to face.
•
Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets.
•
Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process.
•
Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services.
•
Assist schools with ICT Audits, planning, and refresh programmes.
•
Support customer environments to align with DFE Guidelines
•
Produce and maintain accurate technical documentation for schools, and site records.
•
Work collaboratively with internal support teams to ensure smooth delivery and transition of services.