Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
Understand and manage the pressure of a 24x7 customer support environment
CCNA Certification
Nice to have1
Experience with Multicast and MPLS networks
Eligibility1
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Skills
Cisco routers
Cisco switches
Cisco IOS
MPLS
BGP
IS-IS
OSPF
EIGRP
Network Address Translation
Multicast
About the company
An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS has an exciting role for a IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.
Responsibilities
Primary Duties and Responsibilities:
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The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
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The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
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The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
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The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.
Qualifications
Qualifications:
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3-5 years’ experience in operations support environment
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3-5 years’ experience with troubleshooting circuits
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Direct experience configuring and troubleshooting Cisco routers and switches
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Cisco IOS experience and FRmiliarity with TAC case management and escalation process
Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
•
Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
•
Understand and manage the pressure of a 24x7 customer support environment
Optional Desired Qualifications:
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Experience with Multicast and MPLS networks
Education and Certifications:
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CCNA Certification
•
B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Legal
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.