Strategy and Growth: Define and execute the global strategy for Capture Services, identifying new markets, service tiers, and partnership opportunities to drive significant revenue growth and profitability.
Operational Excellence: Oversee the service delivery infrastructure, including vendor management, quality assurance, and technology integration, to ensure efficient, high-quality, and scalable operations.
P&L Management: Hold profit and loss (P&L) responsibility for the Capture Services business unit, including budgeting, forecasting, and resource allocation to meet financial targets.
Cross-Functional Leadership: Collaborate closely with Product, Engineering, Sales, and Marketing teams to align service offerings with Matterport’s core platform, customer needs, and market feedback.
Team Leadership: Lead and mentor a high-performing global team, fostering a culture of accountability, continuous improvement, and customer obsession.
Customer Experience: Establish metrics and processes to monitor and enhance customer satisfaction, ensuring Capture Services is a seamless, professional, and reliable experience.
Risk and Compliance: Manage operational risks, ensure compliance with relevant regulations, and implement best practices for secure and reliable service delivery.