Key Areas of Responsibility
Execution Own and execute customer expansion strategies focused on driving product adoption, renewals, and additional solution sales (cross sell/upsell) across Thales Software Monetization (SM) offerings.
Account Growth & Penetration
Develop deep understanding of account structure, organization, goals, and roadmap. Identify whitespace opportunities to increase Thales SM footprint across business units and stakeholders.
Proactively manage the end-to-end renewal cycle, mitigating churn risk, demonstrating ROI, and aligning value to client business goals.
Customer Business Reviews (CBRs)
Lead regular CBRs with executive and operational stakeholders to reinforce value delivered, review roadmap alignment, and position new opportunities.
Build and own Key Account Plans for all your customers. Leverage internal and external resources to drive strategic alignment, adoption milestones, and long-term growth.
Strengthen and expand relationships with key decision-makers across functional and executive levels. Serve as a trusted advisor and voice of the customer internally.
Partner closely with Customer Success, Sales Engineering, Professional Services, Product Management, and Marketing to ensure cohesive customer engagement and growth planning.