Casualty Claims Adjuster
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Before you apply
LocationPhoenix, AZ, US
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentClaims
EquityIncluded
Company size10,000+ people
PostedNov 3, 2026 · 4d ago
Verified live1h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or equivalent work experience
2+ years of experience handling auto liability insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
Broad knowledge of the auto liability claim handling process
Ability to participate on CAT duty when needed
Agile learner who can quickly absorb information and apply it to current business situations
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike
Exceptional oral and written communication skills
Calm under pressure with excellent organizational and negotiation skills, integrity, and great follow-through
Strong sense of accountability, fun and adventure
Natural curiosity and love for learning how things work and finding innovative improvements
Benefits
Competitive compensation
Paid time off
Health insurance
Wellness programs
Health savings account
Profit sharing
401(k)
Paid parental leave
Employee stock purchase plan
Tuition assistance
Professional development
Company Details
Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.
**Why Join Us?**At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
What We Value
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A client-first mindset with a passion for delivering exceptional experiences
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Curiosity, creativity, and a drive to challenge the status quo
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Collaboration across disciplines to build smarter, more intuitive solutions
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Integrity, expertise, and a commitment to excellence
Join us in creating a new standard in personal insurance—where protection meets possibility.
The Company is an equal employment opportunity employer.
Responsibilities
About the role
This Casualty Claims Adjuster is a key contributor to the Berkley One brand. The position requires Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. This position is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.
This role will be based in our Phoenix, AZ or Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
What you can expect:
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Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
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Internal mobility opportunities
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Visibility to senior leaders and partnership with cross functional teams
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Opportunity to impact change
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Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We’ll count on you to:
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Handle first and third-party personal lines auto, bodily injury, UM/UIM, first party medical/PIP, and auto physical damage claims of moderate complexity.
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Appropriately manage claims through coverage analysis, investigation, reserving and resolution
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Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
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Negotiate claim settlements with attorneys and unrepresented claimants
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Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
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Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
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Write denial letters, reservation of rights, coverage disclaimers and other correspondence
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Work with defense counsel and coverage counsel as needed.
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Maintain an effective diary system and document claim file activities in accordance with established procedures
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Pro-actively manage file inventory to ensure timely resolution of cases
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Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
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Perform administrative functions such as expense accounts and time off reporting as required
Qualifications
What you need to have:
•
Bachelor’s degree or equivalent work experience
•
2+ years of experience handling auto liability insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
•
Broad knowledge of the auto liability claim handling process
•
Ability to participate on CAT duty when needed
•
Agile learner who can quickly absorb information and apply it to current business situations.
What makes you stand out:
•
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
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Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
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Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
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You have a strong sense of accountability, fun and adventure
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Natural curiosity. You love learning how things work and you are always looking for innovative improvements
Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role