What You’ll Do:
● Assists customers on all issues, acts as a liaison between the customer and Stord
personnel, answers questions, offers solutions, and researches issues in a timely and
positive manner.
● Accurate input and verification of BOLs on a timely basis.
● Check in and out all carriers in accurate and timely manner.
● Make or change appointments for customers as required.
● Organization of files, to ensure the proper information and documentation is available to
the customer in a timely and efficient manner.
● Generating and retention of any required reporting for the customer and Stord.
● Update outbound schedule and dispatch at scheduled times each day.
● Print outbound BOLs and make available for drivers to pick up.
● Communicates with the customer verbally and in writing with a professional and positive
attitude.
● Assist in answering the phones and making appointments as needed.
● Additional duties as assigned by Supervisor or Management
● Maintain orderly desk area with information available to all associates and customers as
needed.