· Receive and inspect incoming customer equipment and material.
· Compare incoming items against available purchase orders, packing slips, repair requests, or other customer documentation.
· Record incoming equipment accurately in the Encore database.
· Apply identification or tracking labels as required.
· Photograph or document visible shipping damage, missing items, or discrepancies.
· Deliver received equipment and paperwork to the correct technician or designated job queue.
· Maintain the organization and traceability of customer-owned equipment throughout the receiving and shipping process.
· Receive completed jobs from the technicians and administrative staff.
· Match completed equipment with the correct customer, job number, packing slip, and shipping instructions.
· Verify that all listed items, accessories, cables, and paperwork are included before shipment.
· Select the appropriate box, container, foam, and packing method for each item.
· Package tools, controllers, cables, and other industrial equipment to prevent damage or loss during transportation.
· Create shipping labels and process shipments using UPS and FedEx shipping applications.
· Select appropriate domestic and international shipping methods based on delivery requirements, cost, package size, value, and customer instructions.
· Prepare or assist with international shipping documents, including commercial invoices, product descriptions, country of origin information, declared values, and harmonized tariff codes.
· Track shipments and assist with resolving delayed, damaged, missing, or returned shipments.
· Maintain accurate shipping and receiving records.
· Keep the shipping and receiving area clean, organized, and safe.
· Monitor and maintain adequate supplies, including:
o Commonly used box sizes
o Foam-packing machine A-side and B-side materials
o Packing foam and protective materials
o Tape, labels, bags, and stretch wrap
o UPS and FedEx shipping supplies
o International shipping forms and document pouches
· Notify management in advance when supplies need to be reordered.
· Assist with periodic inventory checks and other related duties as needed.