Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
About the role
Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
•
Respond to customer queries over email, live chat and phone
•
Investigate issues thoroughly rather than passing them along
•
Keep the ticketing system tidy and up to date
•
Write clear help articles and canned responses for common questions
•
Spot patterns in complaints and feed them back to the product and operations teams
•
Follow up with customers after resolution to confirm they are happy
What you will need
•
Experience with customer support in a service, retail, SaaS or contact centre environment
•
Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
•
Excellent written English and a friendly, plain-speaking tone
•
Good judgement about when to escalate and when to solve it yourself
•
A quiet home workspace, reliable computer and stable fibre internet
What is on offer
•
A permanent, fully remote position with a UK employer
•
UK business hours with a clear finish time
•
Training on the product and the tools you will use
•
A path into senior support, quality or team leadership
Hiring process
If you like solving problems properly the first time, apply through Remote Recruitment.