Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
About the role
We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.
This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.
The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.
We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.
This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.
The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.
Key Responsibilities
L3 Operations & Incident Management
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Act as the primary escalation point (L3) for complex incidents and service requests.
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Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
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Ensure timely resolution aligned with SLA/MTTR objectives.
Network & SASE Operations
Operate and support global network infrastructure, including: