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University of Maryland Eastern Shore

Academic Support Associate

Salary$45k – $67k
LocationUniversity of Maryland Eastern Shore
Also inRockville, MD; Hagerstown, MD
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentBusiness and Technology
Company size1,001–5,000 people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have15
Bachelor's degree from an accredited college or university
One (1) year of professional administrative or coordinator experience
Experience in an administrative support role in corporate or higher education environment
Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Access
Excellent written communication skills
Proficiency in data and the ability to derive insights from complex datasets
Must be able to work independently and as part of a team
Ability to manage people
Knowledge of best practices in organization, administration, and customer service
Knowledge of proper protocol in dealing with confidential information
Skill in oral and written communication
Skill in the use of Microsoft Office products
Ability to interpret and apply policies, procedures, regulations, and laws
Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community
Additional work experience may be substituted on a year for year basis for up to four (4) years of the required education
Nice to have1
Master's degree in a field in Technology or Higher Education Administration
Eligibility1
Must show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship
Skills
Microsoft Office 365
Word
Excel
PowerPoint
Access
Job Description Summary
About the company
Organization’s Summary Statement:
The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate at the Universities at Shady Grove and at the University System of Maryland at Hagerstown. Please note that the work location is in Rockville, MD and/or Hagerstown, MD.
About the School
The School is home to five academic departments: Business, Management, and Accounting; Engineering and Aviation Sciences; Hospitality and Tourism Management; Computer Science and Engineering Technology; and The Built Environment. Additionally, the School offers several of its programs at University System of Maryland (USM) regional centers and off-campus locations including the Universities at Shady Grove, USM-Hagerstown, the Baltimore Museum of Industry, and the Salisbury Maryland Airport.
About the University
Enrolling over 2,200 students, The University of Maryland Eastern Shore (UMES) is a land-grant, historically black college founded in 1886 as the Delaware Conference Academy. Since its beginning, the institution has had several name changes and governing bodies. It was Maryland State College from 1948 until 1970, when it became one of the five campuses that formed the University of Maryland. In 1988, it became a member of the then eleven campus (now thirteen) University of Maryland System, now known as the University System of Maryland. UMES is approved by the state of Maryland and fully accredited by the Middle States Association of Colleges and Schools. The university is located approximately 15 miles south of Salisbury, Maryland within easy commuting distance to Baltimore, Washington D.C., Philadelphia, and New York.
Responsibilities
Responsibilities:
•Work with the off-site and distance education students in the academic programs housed in the School of Business and Technology to help them navigate the various UMES processes such as adding, dropping, and withdrawing from courses and the submission of graduation applications.
•Assist students in determining course transferability and course planning.
•Maintain students’ records and assist faculty with advice to ensure the on-time graduation of the students.
•Provide ongoing support and program guidance for in-person and distance learning students and faculty.
•Familiarize students with the offices of Registrar, Admissions, Financial Aid, etc. to ensure access to assistance as needed.
•Perform other related duties as assigned.
Requirements
Required Minimum Qualifications:
·Bachelor’s degree.
·Experience in an administrative support role in corporate or higher
education environment.
·Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and
Access.
·Excellent written communication skills.
·Proficiency in data and the ability to derive insights from complex datasets.
Required Knowledge/Skills/Abilities:
·Must be able to work independently and as part of a team.
·Ability to manage people.
Nice to have
Preferences: Master’s degree in a field in Technology or Higher Education Administration
Physical Demands: May require extended periods of sitting at desk. May require lifting up to 25 lbs. Requires communication with a variety of constituents externally and internally. Requires operation of a variety of office.
Licenses/ Certifications: N/A
Minimum Qualifications
Do not use without previous authorization from Central Human Resources Office.
MINIMUM QUALIFICATIONS:
• Education: Bachelor’s degree from an accredited college or university.
• Experience: One (1) year of professional administrative or coordinator experience.
• Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
KNOWLEDGE, SKILLS, ABILITIES:
• Knowledge of best practices in organization, administration, and customer service.
• Knowledge of proper protocol in dealing with confidential information.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.
Additional Job Details
Required Application Materials: Required Application Materials: Cover letter, resume, and the names of three current professional references including e-mail address, and telephone number. All applicants must apply using the new online application system. Please visit https://umd.wd1.myworkdayjobs.com/UMES to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.
Best Consideration Date: 02/24/2025
Posting Close Date: N/A
Open Until Filled: Yes
Department
UMES-BNTC-Business Technology
Worker Sub-Type
Staff Regular
Salary Range
$44,948 – $66,765
EEO Statement
UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.
Diversity Statement
The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.
Title IX Statement
It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University’s educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.
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