Network Operations Center (NOC) Tier 1 Shift Lead
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Before you apply
LocationAshburn, VA
Work modehybrid
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentComputer World Services, CWS
Company size501–1,000 people
PostedNov 26, 2025 · 11mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Nov 26, 202547% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
5+ years of NOC or Tier 1 support experience
CompTIA Network+ or ITIL v3 certification
Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow)
CCNA certification
Experience supporting Federal or DHS systems
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP
Skills
SolarWinds
ServiceNow
About the role
CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.
Duties & Responsibilities
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Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
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Oversee incident intake, analysis, and escalation following ITIL procedures.
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Ensure adherence to service level agreements (SLAs).
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Maintain accurate shift logs and incident summaries.
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Mentor and evaluate Tier 1 personnel performance.
Required Qualifications
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5+ years of NOC or Tier 1 support experience.
•
CompTIA Network+ or ITIL v3 certification.
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Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Preferred Qualifications
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CCNA certification.
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Experience supporting Federal or DHS systems.
Place of Performance
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Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).
Clearance
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Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Legal
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]