Business Strategy Lead
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Before you apply
Salary$90k – $149k
LocationRemote, USA
Work moderemote · United States
Typefull-time
SeniorityLead
Experience5+ yrs
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree and minimum of 5 years relevant work experience, or in lieu of a degree, a combined minimum of 9 years higher education and/or work experience
Strong attention to detail; ability to work independently and function as a member of a team
Strong analytical ability and creative problem-solving skills; strong interpersonal, written, and verbal communication skills
Self-motivated, results driven, and well organized; ability to handle multiple tasks and work under time constraints in support of various assignments
Proficient with personal computers and spreadsheet, database, graphing, and presentation software
Experience developing and executing capture and recapture strategies within mortgage
Experience managing outreach initiatives, lead generation and management processes, customer retention efforts, and portfolio growth strategies
Experience onboarding and managing Velocify, Volly, and dialer technologies to develop, execute, and track performance
Ability to translate data and business insights into actionable recommendations that drive recapture and business growth
Skills
Velocify
Volly
dialer technologies
spreadsheet software
database software
graphing software
presentation software
Overview:
Provides high level analytical expertise in the design, development, and communication of long-term strategies in pursuit of business goals. Works closely with business and functional experts from other teams; convenes teams to accomplish goals. Influences peers on surrounding teams.
Requirements
• Strong analytical ability and creative problem-solving skills; strong interpersonal, written, and verbal communication skills
• Self-motivated, results driven, and well organized; ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with personal computers and spreadsheet, database, graphing, and presentation software
Job Description
Overview
Provides high-level analytical support in the design, development, and communication of long-term strategies in pursuit of business goals. Partners closely with business and functional experts to identify opportunities that drive customer retention, portfolio growth, and new business acquisition. Supports the development, execution, and optimization of capture & recapture strategies through data-driven insights, lead management practices, and customer engagement technologies. Works cross-functionally to achieve strategic objectives and influences peers across teams.
Responsibilities
Primary Responsibilities
• Support the development and implementation of capture and recapture strategies designed to increase customer retention, strengthen existing customer relationships, identify origination opportunities, and drive portfolio growth.
• Partner with business stakeholders to design, execute, and optimize customer outreach campaigns and engagement initiatives across multiple channels, leveraging platforms such as Velocify, Volly, Dialer technologies, and related lead management tools.
• Analyze customer, portfolio, lead, outreach, and campaign performance data to identify trends, opportunities, and areas for improvement. Develop actionable recommendations that enhance customer engagement, conversion effectiveness, retention, and overall business performance.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Supervisory / Managerial Responsibilities:
Work leadership responsibilities. May indirectly manage other team members as it relates to specific projects.
Education and Experience Required:
o Bachelor’s degree and minimum of 5 years relevant work experience, or in lieu of a degree, a combined minimum of 9 years higher education and/or work experience
o Strong attention to detail; ability to work independently and function as a member of a team
o Strong analytical ability and creative problem-solving skills; strong interpersonal skills necessary for business partner relationships within and outside the organization; strong written, and verbal communication skills
o Self-motivated, results driven, and well organized; ability to handle multiple tasks and work under time constraints in support of various assignments
Strongly Preferred Experience
• Experience developing and executing capture and recapture strategies within mortgage.
• Experience managing outreach initiatives, lead generation and management processes, customer retention efforts, and portfolio growth strategies.
• Experience onboarding and managing Velocify, Volly, and dialer technologies to develop, execute, and track performance.
• Ability to translate data and business insights into actionable recommendations that drive recapture and business growth.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
Location
Clanton, Alabama, United States of America