Contact Center Specialist II - Part-Time
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Before you apply
LocationSpringfield, MO
Work modehybrid
Typepart-time
SeniorityEntry
Experience1+ yrs
Department1733 Consumer Experience
Company size10,000+ people
PostedOct 23, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or Equivalent
1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills
Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
Problem solving skills to analyze and respond to consumer inquires
Ability to work independently and as a member of a team
Possess excellent time management skills
Professional written and verbal communication skills
Proficient in Microsoft Office Programs as well as healthcare related programs
Ability to multi-task, manage call volume and prioritize patient needs
Ability to make timely decisions and provide best possible outcome
Competency in required skills as a Contact Center Specialist I or equivalent skills
2+ year customer service experience, healthcare experience, and/or call center experience
Skills
Microsoft Office
Benefits
Medical
Vision
Dental
Retirement with employer match
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary form 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
About the company
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
•
Named one of Modern Healthcare’s Best Places to work five times.
•
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
•
Acknowledged by Forbes as one of the Best Employers for New Grads.
•
Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).
Benefits
•
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
•
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Hours can vary form 8:00 AM - 6:00 PM depending on work shift.
Job Description:
Responsibilities
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education:
• Required: High school diploma or Equivalent
Experience:
• Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs as well as healthcare related programs
• Ability to multi-task, manage call volume and prioritize patient needs
• Ability to make timely decisions and provide best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration:
▪ N/A