Branch Banker
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Before you apply
LocationEast Lansing, MI, East Lansing, Michigan
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentBranch
Company size201–500 people
PostedNov 6, 2026 · 1d ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Strong understanding of financial products and services
Excellent customer service skills with the ability to communicate clearly and professionally
Detail-oriented with strong organizational and problem-solving abilities
Comfortable using technology and quickly learning new banking systems
Ability to work effectively both independently and as part of a team
Strong multitasking skills in a fast-paced, customer-focused environment
Uses E-Verify to confirm employment eligibility
Skills
online banking systems
Benefits
Health insurance
Dental insurance
Vision insurance
Childcare
Pet insurance
Paid time off
401(k)
About the role
First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.
Responsibilities:
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Engage with customers in full financial conversation to position solutions based on their needs
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Acquire and deepen branch customer base through proactive service and sales activities
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Help customers navigate and utilize online banking services during every interaction, including account access and setup
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Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
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Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
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Adhere to all applicable regulations and consistently follow established bank procedures
Qualifications:
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Strong understanding of financial products and services
•
Excellent customer service skills with the ability to communicate clearly and professionally
•
Detail-oriented with strong organizational and problem-solving abilities
•
Comfortable using technology and quickly learning new banking systems
•
Ability to work effectively both independently and as part of a team
•
Strong multitasking skills in a fast-paced, customer-focused environment
Employee benefits
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Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
•
Dental – Premiums as low as $0.00
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Vision – Low premium Plan
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Discounted childcare
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Pet Insurance
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Paid Time Off (PTO)
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401k with employer match
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Adjustable desks that can be raised or lowered to sit or stand
About the company
At First National Bank of America, we are looking for exceptional individuals with a “servant’s heart” or a natural humility that recognizes the importance of prioritizing others’ needs. We celebrate and acknowledge efforts that exceed expectations, whether it’s delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
Legal
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
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