Products Technology Technologist - Associate (Shanghai, SH, CN, 200241)
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Before you apply
LocationShanghai, SH, CN, 200241
Typefull-time
SeniorityEntry
ExperienceUp to 3 yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Masters or PhD level graduate, preferably Chemical Engineering; Chemist or Mechanical Engineering
Fluent in English communication verbally and in written
Customer focus, service delivery oriented
Stress resistant, effective in an operational environment
Excellent (phone) communication / interpersonal / team working / coordination capacities
Problem solving
Self-motivated and independent
Ability to multi-task
Comfortable working in a computer/systems desktop environment
2-3 years in roles with an applied engineering work activity e.g. lubes or petrochemical lab or plant, automotive and/or industrial environment, maintenance engineers
Familiarity with chemical analysis, machinery resources, manufacturing and transportation industries and processes
Skills
ProMIS
MSDS
PDS
Role Summary
ROLE SUMMARY * Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. * Technology Support Engineers are required to understand the product offer, product applications, product properties and specifications, and product documentation. KEY DELIVERABLES * Timely and accurate responses to all inquiries (via telephone, fax, email, on-line chat, as appropriate) from existing and prospective customers, distributors, and EM staff. * Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service margins * Maintain in-depth knowledge on systems (on-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, etc) to enable rapid and appropriate response to queries. * Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriate * Provide sales leads to appropriate sales channel. Maximize upsell opportunities on Flagship and Premium product through expert technical advice * Record any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolution * Maintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments as required * Maintain familiarity and support updating of on-line customer self-help tools (eg Distributor locator, product selectors, on-line PDS, on-line MSDS, etc) to support customer queries and provide additional technical information where appropriate * As needed, provide technical proofreading of translated marketing materials in local language * Provide technical training, both internally and externally, as required
Requirements
* Academic Qualification: Masters or PhD level graduate, preferably Chemical Engineering; Chemist or Mechanical Engineering * Fluent in English communication verbally and in written * Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work activity e.g. lubes or petrochemical lab or plant, automotive and/or industrial environment, maintenance engineers. Familiarity with chemical analysis, machinery resources, manufacturing and transportation industries and processes. * Customer focus, service delivery oriented * Stress resistant, effective in an operational environment * Excellent (phone) communication / interpersonal / team working / coordination capacities * Problem solving * Self-motivated and independent * Ability to multi-task * Comfortable working in a computer/systems desktop environment
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