Employee Services Center Representative
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Before you apply
LocationCharlotte, North Carolina, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience
2+ years of human resources and/or customer service call center experience
Ability to read, write, speak, and understand English
Ability to problem solve in a high-volume, production-oriented environment
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
High level of analytical, process, problem resolution, and investigate skills
Clear and effective verbal and written communication skills
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
Demonstrated follow-up skills on outstanding or pending matters
Previous experience working with multi-state shared services organization
Skills
Microsoft Office
Outlook
Excel
Word
PowerPoint
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
About the role
Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.
How You’ll Make an Impact
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Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
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Demonstrate the highest degree of accuracy, courtesy and professionalism to working with paralegals with one call resolution; subjects include documents related to: leave of absence, unemployment, benefits, onboarding/offboarding administration including background checks and routine HR questions.
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Update the HR Helpdesk with call/transaction specific information and supporting documentation.
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Achieve and maintain expertise to navigate and accurately record or obtain information with several business. systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites.
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Administer processes to ensure timely completion of required tasks to process data transactions in HR systems of record.
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Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
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Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.
Working Conditions
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Office environment
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Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday
What You’ll Bring to Spectrum
Required Qualifications
Education
•
Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience
Experience
•
2+ years of human resources and/or customer service call center experience
Skills
•
Ability to read, write, speak, and understand English
•
Ability to problem solve in a high-volume, production-oriented environment
•
Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
•
High level of analytical, process, problem resolution, and investigate skills
•
Clear and effective verbal and written communication skills
•
High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
•
Demonstrated follow-up skills on outstanding or pending matters
Preferred Qualifications
Experience
•
Previous experience working with multi-state shared services organization
Benefits
Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.