Team Profile
The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management. The ECC creates value by providing command, control and communication for significant Firm-wide technology incidents, in addition to providing cross-response capability for cyber security incidents and supporting the invocation of business continuity plans. The ECC drives adoption of best practices through our focus on stability and improving operational transparency across the organization.
Role Profile
The Firm believes in a culture of learning and collaboration, and therefore maintains a majority of the week in the office.
The role is an opportunity to manage major and severe business impacting incidents, primarily involving large scale infrastructure issues, by leading calls with up to 100+ people, actively managing risk and coordinating real-time service restoration.
As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.
A typical day would be to provide team coverage from 07:30 JST (08:00 During US DST) to 16:30 JST (17:00 During US DST) on a nine-hour shift basis, and periodic on call coverage during bank holidays and weekends on a rotational basis, typically once every 10-12 weeks, depending on team staffing. You would collaborate with the rest of the team to manage calls that focus around assessing business impact and / or technical remediation, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on one’s feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.