• Responsible for determining staff’s work assignments.
• Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
• Attends intra-departmental and specialty departments meetings.
• Oversee the arrangement of coverage for absent employees and employees on vacation.
• Trains new employees and ensure continuing education of current employees.
• Initiates and recommends disciplinary actions for staff including attendance guidelines.
• Performs orientation and annual evaluations of employees supervised.
• Conduct staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
• Educates and oversees the financial counseling discussions and guidance to patients and families, especially in point of service collections.
• Develop Policies and Procedures detailing departmental functions as necessary.
• Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager or Director.
• Adjusts and prepares payroll system for supervised employees.
• Communicate with other departments on a regular basis.
• Monitor staff to ensure they are portraying excellent customer service.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information if needed for registration and/or pre-registration functions.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access department, and hospital at all times, under all circumstances.
Other Functions:
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned