Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
What You’ll Do
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Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
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Develop and execute technical account plans that align our solutions with customers’ business objectives and technical environment.
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Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers’ technical teams and internal engineering resources.
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Create and deliver training programs for customer teams.
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Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
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Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
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Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
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Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Who You Are
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5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS
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Proven track record at early-stage startups (50-200 employees)
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Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
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Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements
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Enterprise account management or implementation experience essential
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Strong analytical and problem-solving capabilities
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Outstanding communication skills with ability to explain technical concepts to various audiences
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Bachelor’s degree in Computer Science, Engineering, or related field, Masters preferred
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Ability to travel up to 30% of work days.
Success Metrics
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Customer retention and expansion rates.
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Technical implementation success rates.
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Time-to-value for new customers.
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Customer satisfaction and NPS scores.
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Product adoption metrics.
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Technical issue resolution times.
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Customer health scores.
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Revenue growth within accounts.
Benefits
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Competitive salary and equity package.
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Fully Remote.
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Health, dental, and vision benefits.
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401(k)
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Flexible time off.
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Work with cutting-edge technology and innovative customers.
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Learn from experienced leadership team from top tech companies.
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High-impact role with clear growth trajectory.
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Opportunity to shape the future of financial data access.