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Toshiba Global Commerce Solutions

SW Test & Support Manager

LocationGuadalajara, Mexico, Guadalajara Office
Typefull-time
SenioritySenior
Experience5+ yrs
Department414231 - PS Dev & Test
Company size1,001–5,000 people
PostedOct 8, 2026 · 3d ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Must have12
BS in computer science, computer engineering, or related field.
5+ years in management within software support and quality assurance leveraging Agile/Scrum.
8+ years of experience in software test engineering and/or solution support.
Ability to work with top customer accounts.
Excellent communication and interpersonal abilities.
Experience delivering and supporting business to business or business to customer software.
Knowledge of software development, support, and testing processes.
Strong analytical skills.
Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.
Cloud Platforms: AWS, Azure, GCP
Jenkins for CI/CD
Systems Engineering: Infrastructure and Linux systems administration
Nice to have3
POS (Point of Sale) industry experience
Combined hardware device / software testing or support experience
Experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
Skills
Java
Spring
SpringBoot
Git
Maven
Docker
MongoDB
Selenium
Cucumber
Jenkins
Azure
AWS
GCP
JavaScript
Vue.js
NodeJS
TypeScript
Markdown
ActiveMQ
CosmosDB
Agile
Scrum
Benefits
Life insurance
Pension plan
About the role
The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.
Responsibilities
Responsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.
This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.
Software Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:
•
Collaboration with the Software Quality Director to establish strategic direction and best practices.
•
Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
•
Development of team members into skilled support and test engineers.
•
Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.
Basic qualifications
•
BS in computer science, computer engineering, or related field.
•
5+ years in management within software support and quality assurance leveraging Agile/Scrum.
•
8+ years of experience in software test engineering and/or solution support.
•
Ability to work with top customer accounts.
•
Excellent communication and interpersonal abilities.
•
Experience delivering and supporting business to business or business to customer software.
•
Knowledge of software development, support, and testing processes.
•
Strong analytical skills.
•
Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.
Preferred Qualifications
•
POS (Point of Sale) industry experience
•
Combined hardware device / software testing or support experience
•
It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
•
Cloud Platforms: AWS, Azure, GCP
•
Jenkins for CI/CD
•
Systems Engineering: Infrastructure and Linux systems administration
We offer:
•
Hired directly by Toshiba and 100% under payroll.
•
Benefits of the law (IMSS, INFONAVIT).
•
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
•
Minor medical expenses insurance.
•
Savings fund for employees, capped at the limit of the law.
•
Grocery coupons.
•
Pension plan.
•
30 Christmas bonus days.
•
12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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