Customer Success Representative
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Before you apply
Salary$40k – $50k
LocationCorporate, Charlotte, North Carolina, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCustomer Success
Company size501–1,000 people
PostedMar 23, 2026 · 7mo ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Demonstrated customer service experience
Empathetic listening skills to understand and relate to customer concerns
Excellent problem solving and time management skills
Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
Ability to convey complex information in a clear and concise manner
Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Short term disability
Long term disability
Paid holidays
PTO
About the role
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Success Representative to join our team in Charlotte, North Carolina! This individual is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring customer satisfaction and fostering long-term relationships. This role involves effective communication, problem-solving, and a proactive approach to customer engagement.
What You’ll Do:
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Act as the primary point of contact for customer inquiries, concerns, and issues between sale and activation
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Support communications from sales representatives and field operations to resolve requests and underwriting questions
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Conduct outbound calls to new customers and resolve incoming communications to complete underwriting requirements, verify monitoring data, and facilitate scheduling or rescheduling of installation appointments
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Possess working knowledge of all part, pricing and discount information and effectively support customers and sales representatives
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Receive inbound calls from field operations to finalize and verify all components of installation requisition and ensure billing accuracy
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Communicate with underwriting to facilitate timely approvals for installations
What We’re Looking For:
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Demonstrated customer service experience
•
Empathetic listening skills to understand and relate to customer concerns
•
Excellent problem solving and time management skills
•
Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
•
Ability to convey complex information in a clear and concise manner
•
Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards
What We Offer:
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$40,000-$50,000 annual compensation
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Engaging and fun company culture that succeeds through diversity.
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Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
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Free monitored security system after 90 days.
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On-site gym, cafeteria and coffee bar