This Business Operations role sits at the center of Fay’s three-sided marketplace — payers, providers, and members — and the flywheel that connects clinical quality, payer trust, provider economics, and member retention. It works across Member Experience, Provider Operations & Growth, Clinical Operations, and Payer Operations, flexing toward whichever side of the marketplace needs the most attention at any given time.
This is a strategic, analytical role grounded in operations. You’ll own data and insights that drive decision-making, build a strong understanding of supply and demand dynamics across payers, providers, and members, and translate those insights into clear, actionable recommendations. You’ll also help build and maintain the operating systems that keep a fast-moving, complex organization aligned and executing effectively.
At Fay, we value people who are adaptable, resourceful, and excited to tackle new challenges as the business evolves. Priorities in this role will shift as the business does — one quarter you might be deep in payer economics, the next focused on provider supply, the next on member retention. We’re looking for someone who’s energized by that kind of movement, comfortable getting hands-on wherever the highest-impact work is, and eager to apply their skills across the marketplace rather than in a single fixed lane.