What success looks like in this role:
Lead Service Excellence Across Critical Government Services
We are seeking an experienced Client Delivery Executive (CDE) to provide senior delivery leadership across a complex government account spanning Service Desk, Field Services, Project Services, and Service Management.
It is a senior leadership position focused on delivery assurance, governance, and commercial accountability, working through influence and strong partnerships with service line leaders to uplift service maturity, quality, and performance.
If you thrive at the intersection of service excellence, governance discipline, and commercial outcomes, and are comfortable leading in a matrixed, high‑trust environment, this role offers both impact and visibility.
As the Client Delivery Executive, you will be the single point of accountability for delivery outcomes across the account. You will lead end‑to‑end service delivery through structured governance, clear performance oversight, and collaborative engagement, ensuring services are consistently delivered in line with contractual commitments and client expectations.
You will work closely with the Client Executive, service line leadership, and delivery teams to ensure alignment across operational delivery, project activity, and executive engagement, while maintaining a strong focus on financial performance and risk management. Delivery excellence in this role is also the foundation for growth: the credibility you build through consistent service outcomes will open the door to expanding our application and infrastructure support portfolio within the account.
This is a rare opportunity to lead delivery at genuine scale on an account of national significance. The services you oversee directly support critical government operations, and your decisions will carry visibility at the most senior levels of both the client and the organisation. Few delivery roles offer this combination of breadth, complexity, and executive exposure.
The account also carries genuine growth potential. The client relationship is mature, the delivery platform is established, and there is clear headroom to support the growth and delivery of adjacent service areas as client needs evolve. For the right candidate, this is a platform to convert delivery credibility into account growth, to build a high‑performing leadership network, and to position for broader executive opportunities. You will be trusted, backed, and given the room to lead.