Senior Manager - Workforce Skills, Learning & Career Development
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Before you apply
LocationBURGESS HILL, WEST SUSSEX, United Kingdom
Work modehybrid
Typefull-time
SenioritySenior
DepartmentEnterprise Technology Services
Company size10,000+ people
First seenNov 7, 2026 · 2h ago
Verified live2h ago
At a glanceSummarised by Seekless from the posting.
Establishing a scalable, evidence-led approach to understanding existing workforce skills and proficiency levels
Identifying priority skills gaps and directing L&CD investment towards the capabilities that matter most to ETS
Leading skills-of-the-future initiatives aligned to ETS priorities, emerging technologies and evolving workforce needs
Connecting skills, career pathways and learning opportunities to support colleague development and progression
Connecting roles, skills, careers and learning data to inform workforce planning and build, buy or redeploy decisions
Driving the continuous evolution of TCF to reflect changing business needs, emerging technologies and industry trends, underpinned by effective governance
About the company
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
About the role
The Senior Manager - Workforce Skills, Learning & Career Development role will drive the development of a future-ready Enterprise Technology Services (ETS) workforce by connecting roles, skills and workforce intelligence with business priorities and L&D investment to enable strategic workforce decisions, targeted development and career growth.
Responsibilities
Working with the Director of ETS Continuous Learning & Career Development, the role will deliver value through:
1.
Workforce skills visibility: Establishing a scalable, evidence-led approach to understanding existing workforce skills and proficiency levels.
2.
Strategic learning investment: Identifying priority skills gaps and directing L&CD investment towards the capabilities that matter most to ETS.
3.
Future skills readiness: Leading skills-of-the-future initiatives aligned to ETS priorities, emerging technologies and evolving workforce needs.
4.
Career growth and mobility: Connecting skills, career pathways and learning opportunities to support colleague development and progression.
5.
Intelligence-led workforce decisions: Connecting roles, skills, careers and learning data to inform workforce planning and build, buy or redeploy decisions.
6.
Sustainable framework evolution: Driving the continuous evolution of TCF to reflect changing business needs, emerging technologies and industry trends, underpinned by effective governance.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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