HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
• Partner with Operations and Senior Management to develop and implement policies, procedures, and process improvements that drive departmental efficiency across the fulfillment center.
• Collaborate with HR, workforce planning, and peer supervisors to ensure staffing levels align with forecasted volumes and operational demands.
• Present operational updates, performance results, and key initiatives across a variety of environments including business meetings, stand-up formations, and town hall meetings.
• Directly supervise up to 200 fulfillment center employees, carrying out all supervisory responsibilities in accordance with company policies and applicable laws — including interviewing, hiring, onboarding, performance management, and disciplinary action.
• Develop Team Leads and frontline employees by identifying individual strengths and growth opportunities, building next-level leadership capability within the team.
• Train, motivate, coach, and reward employees to drive engagement and achieve optimal performance results.
Fan & Customer Impact (Obsessed with Fans)
• Lead with a customer-first mindset, ensuring that all shift-level operations are oriented toward meeting and exceeding customer expectations for accuracy and on-time fulfillment.
• Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders as promised.
• Review, prioritize, and organize all operational activities during the shift to minimize disruption and protect the fan experience.
• Ensure time card approvals, vacation management, and daily and weekly overtime decisions are handled promptly to keep the floor fully staffed and customer commitments protected.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Develop and implement on-going process improvements to drive departmental efficiency, drawing on Lean, Six Sigma, or other continuous improvement methodologies where applicable.
• Analyze large amounts of operational data to identify trends, develop courses of action, and execute solutions that improve throughput, quality, and cost performance.
• Maintain a working knowledge of all operating systems pertaining to the work area, proactively identifying opportunities to leverage technology for better outcomes.
• Assist Operations and Senior Management with the development and rollout of new policies and procedures that position the fulfillment center for scalable growth.
Ownership & Execution (Determined & Relentless Mindset)
• Maintain high visibility and access to employees on the fulfillment center floor throughout the entire shift, modeling accountability and a hands-on leadership approach.
• Maintain safety programs and all required safety training for the team, ensuring full compliance with safety guidelines at all times.
• Perform all required administrative tasks including the preparation of reports and correspondence that support shift and departmental operations.
• Influence peers and leaders across the organization to drive the right operational outcomes, demonstrating strong and proven cross-functional influencing skills.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement