Primary Responsibilities:
Lead the Commercial Underwriting QC program, oversee end‑to‑end reviews, manage findings and remediation, deliver trend reporting, and serve as the independent QC authority in partnership with underwriting leadership.
Lead the development of dashboards, scorecards, and reporting packages that measure underwriting accuracy, SLA performance, volume mix, risk rating outcomes, productivity, and QC trends. Own monthly and quarterly enterprise reporting to senior leadership, including concise executive summaries.
Govern underwriting templates, guidance, memo standards, and risk‑rating structure. Align C&I, IRE, and BBU by embedding QC insights into updated guidance. Partner with managers and LOB on training and quality improvements. Lead efforts to elevate underwriting standards and improve efficiencies.
Oversee analysts supporting production reports, portfolio scorecards, pipeline tracking, and data integrity efforts.
Provide SME support for regulatory, audit, loan review, and risk governance work.
Identify recurring performance gaps, workflow bottlenecks, and risk indicators using data-driven insights. Partner with Underwriting Leadership on automation, simplification, and process improvement opportunities.
Performs other related duties and projects as assigned.