Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.
Job Description
Responsibilities
Key Responsibilities and Duties
Team Supervision
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Supervise and coordinate the activities of waiters, waitresses, and restaurant attendants.
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Allocate tables and service sections to team members.
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Monitor staff performance and ensure service standards are maintained.
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Provide guidance, coaching, and on-the-job training to junior staff.
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Assist management in briefing staff before service periods.
Customer Service
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Welcome and escort guests to their tables when required.
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Ensure guests receive professional, friendly, and efficient service.
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Handle customer inquiries, complaints, and special requests promptly.
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Monitor guest satisfaction and take corrective action when necessary.
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Build positive relationships with guests to enhance their dining experience.
Food and Beverage Service
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Ensure accurate and timely order taking and service delivery.
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Verify that food and beverages are served according to established standards.
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Assist with serving food and beverages during busy periods.
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Ensure correct table setup and presentation before service.
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Promote menu items, daily specials, and beverage offerings.
Operational Coordination
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Liaise with the kitchen and bar to ensure smooth service operations.
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Monitor service flow and resolve any operational issues.
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Ensure adequate stock of menus, napkins, condiments, and service equipment.
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Assist in coordinating special events, banquets, and functions.
Cash Handling and Administration
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Verify bills and ensure accurate processing of guest payments.
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Assist with cash handling procedures and end-of-shift reconciliation when required.
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Prepare service reports and communicate operational issues to management.
Health, Safety, and Hygiene
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Ensure compliance with food safety, hygiene, and health regulations.
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Maintain cleanliness and organization of dining and service areas.
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Ensure staff adhere to grooming, uniform, and safety standards.
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Report maintenance or safety concerns to management.
Qualifications
Education
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Secondary School Certificate or equivalent.
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Certificate or Diploma in Hospitality, Food & Beverage Service, or related field is an advantage.
Experience
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Minimum 2 to 3 years of experience in a restaurant, hotel, or food and beverage operation.
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Previous supervisory experience preferred.
Skills and Competencies
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Strong leadership and team management skills.
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Excellent customer service and communication skills.
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Good problem-solving and conflict-resolution abilities.
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Knowledge of food and beverage service standards.
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Ability to work under pressure in a fast-paced environment.
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Good organizational and multitasking skills.
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Ability to train and motivate team members.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
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We believe in continuous learning and growth to help our teams achieve their full potential.
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A strong family spirit is part of our identity, we support and care for one another.
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We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
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Our passion for luxury hospitality is reflected in every detail of the guest experience.
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We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.