Your main day to day responsibilities will be to:
● work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development
● collaborate within a multidisciplinary team by including colleagues in research and analysis activities
● advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services
● draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data
● take appropriate action or make decisions even when details are not clear
● weigh up data from various sources, recognising when to bring in additional Methods support
● identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option
● convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research
● effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
● support the Head of User Research in coordinating quality user research across the Digital Delivery portfolio through the research community (“delivery through people”)
● guide, coach and mentor other user researchers in Methods and our clients
● work closely with colleagues to identify, develop and share good practice
● set and monitor standards for research, e.g. in ethics, lab testing, recruitment and documentation
● provide formalised peer-review to services, for quality assurance or as part of an assessment panel.
You will also be expected to carry out the following day to day activities:
● confidently engage with stakeholders and colleagues at all levels, using strong interpersonal skills to develop and improve relationships with colleagues within and outside of user research
● actively build and maintain a network of colleagues and contacts
● evaluate how Methods’ user research compares to government and competitor best practice and identify necessary and desirable improvements
● advocate for user-centred design and be an active part of the user research community within Methods and across government
● take responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
● project support, guidance, coaching and mentoring (as appropriate) to less experienced user researchers
● support bids, alongside the Head of User Research
● help recruit contract or permanent user researchers where more capacity is needed.