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ConduentCustomer Experience Associate I
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Before you apply
LocationGuatemala City, Guatemala, Guatemala
SeniorityEntry
Company size10,000+ people
First seenNov 7, 2026 · 16h ago
Verified live16h ago
At a glanceSummarised by Seekless from the posting.
Ability to perform in an analytical and operational process
Entry-level position with limited requirements for licenses, training, and certifications
Applies experience and skills to complete assigned work
Has basic skillset in a range of processes, procedures, and systems
Ability to problem solve, self-guided
Exchanges information and ideas effectively
Complies with all policies and standards
Job Track Description:
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Performs business support or technical work, using data organizing and coordination skills.
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Performs tasks based on established procedures.
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In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
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Ability to perform in an analytical and operational process.
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Entry-level position with limited requirements for licenses, training, and certifications.
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Applies experience and skills to complete assigned work.
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Works within established procedures and practices.
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Works with a close degree of supervision.
Functional Knowledge
Requirements
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Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
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Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
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Impacts a team through quality of the services and information provided.
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Follows standardized procedures and practices and receives close supervision and guidance.
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For consistency, methods and tasks are described in detail.
Leadership
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Has no supervisory responsibilities.
Problem Solving
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Ability to problem solve, self-guided.
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Evaluates issues and solutions to provide the best outcome for the client and end-users.
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Has limited opportunity to exercise discretion.
Interpersonal Skills
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Exchanges information and ideas effectively.
Responsibility Statements
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Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
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Identifies customer needs by referring to case notes and examining each as a specific case.
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Performs routine call center activities concerning business products and services.
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Uses standard scripts and established guidelines and under supervision, to meet SLAs.
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Provides customers with information that is specialized.
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Communicates in a warm and empathetic manner.
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Gathers all necessary information to update the database.
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Escalates issues to senior levels, based on complaints or concerns.
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Explains company policies to customers.
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Performs other duties as assigned.
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Complies with all policies and standards.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.