Sevaro is hiring for a newly created Technical Lead for IT Ops Support to provide hands-on technical leadership for our IT support and operations function.
This role goes beyond ticket management. We are looking for someone who can step into complex technical issues, lead troubleshooting through resolution, improve how support operates, and serve as the escalation point when the answer isn’t obvious.
You will work closely with clinicians, operations teams, engineering, security, and external partners to ensure Sevaro’s technology environment remains reliable, secure, and easy to use. You’ll help support a highly distributed workforce operating in a healthcare environment where outages, access issues, or degraded technology can directly affect time-sensitive workflows.
The ideal candidate combines strong technical depth, calm problem-solving, operational discipline, and a service mindset.
This role is full-time, 40 hours per week, Monday through Friday. Because our work supports critical care and patients directly, there will be occasional times, including some holidays, when we ask the team to help cover outside normal hours. We work hard to keep those requests to a minimum and communicate them ahead of time whenever possible. Occasional travel is also required, depending on projects and business needs.