Relationship Banker
LocationOH0568 Columbus - Bethel Road
Work modeon-site
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
PostedJul 16, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent preferred
Customer service, retail, or sales experience preferred
Customer experience & relationship building – delivering a people-first experience that puts customer needs first
Consultative selling – uncovering needs and connecting customers to the right solutions
Financial acumen – understanding customer needs and aligning solutions to support financial goals
Communication & active listening – building trust through clear, meaningful conversations
Relationship management – strengthening customer relationships through proactive engagement and follow-up
Business development & networking – building relationships through referrals, community involvement, and outreach
Ownership & initiative – taking action and following through to support the customer experience
Attention to detail – ensuring accuracy, compliance, and operational excellence
Problem solving – resolving customer needs with confidence, ownership, and care
System confidence – effectively navigating banking systems and tools
Collaboration – partnering with teammates and specialists to deliver seamless customer experiences
Skills
Microsoft Office
OH0568 Columbus - Bethel Road
Job Description
At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you’re early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.
You’re the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You’ll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.
Essential Functions
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Be a trusted point of connection in the financial center, creating seamless customer experiences.
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Partner with teammates to maintain a welcoming, customer-ready environment.
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Ask purposeful questions and listen deeply to uncover meaningful financial goals.
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Provide guidance that helps customers make informed financial decisions.
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Guide customers through account selection and opening with accuracy and efficiency.
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Recommend products and services that support customers’ financial goals.
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Complete transactions with accuracy, efficiency, and attention to detail.
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Deepen relationships through proactive follow-up, reliability, and personalized service.
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Build new relationships through community involvement, referrals, and networking opportunities.
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Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
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Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
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Meet performance goals related to customer experience, growth, and financial wellness.
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Maintain operational soundness by following policies, procedures, and risk management practices.
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Perform other duties as assigned to support financial center operations.
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Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
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Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
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Work as part of a team
•
Work with on-site equipment
Qualifications
•
High School Diploma or equivalent preferred
•
Customer service, retail, or sales experience preferred
•
Customer experience & relationship building – delivering a people-first experience that puts customer needs first,
•
Consultative selling – uncovering needs and connecting customers to the right solutions,
•
Financial acumen – understanding customer needs and aligning solutions to support financial goals,
•
Communication & active listening – building trust through clear, meaningful conversations,
•
Relationship management – strengthening customer relationships through proactive engagement and follow-up,
•
Business development & networking – building relationships through referrals, community involvement, and outreach,
•
Ownership & initiative – taking action and following through to support the customer experience,
•
Attention to detail – ensuring accuracy, compliance, and operational excellence,
•
Problem solving – resolving customer needs with confidence, ownership, and care,
•
System confidence – effectively navigating banking systems and tools,
•
Collaboration – partnering with teammates and specialists to deliver seamless customer experiences
Legal
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.