Job Responsibilities:**
* Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
* Troubleshoot and resolve common desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity.
* Assist users with account management, password resets, and access requests for various internal systems.
* Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
* Document support tickets, resolutions, and user interactions accurately in the IT service management system.
* Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
* Provide basic training and guidance to users on IT best practices and the use of common software applications.
* Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
* Contribute to the creation and maintenance of IT knowledge base articles and user guides.
* Adhere to IT security policies and procedures, ensuring the protection of company data and systems.